Shift Manager – Fast Food Restaurant

Work setting

• Various locations
• Restaurant

Responsibilities

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Hire food service staff
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Prepare and submit reports
• Supervise and check delivery of food trolleys
• Establish work schedules
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Plan and organize daily operations
• Provide customer service
• Leading/instructing individuals
• Train staff/workers in job duties, safety procedures and company policies
• Balance cash and complete balance sheets, cash reports and related forms
• Motivate staff
• Supervise staff or team

Supervision

• Food service counter attendants and food preparers
• Kitchen and food service helpers
• Staff in various areas of responsibility

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Standing for extended periods
• Walking
• Attention to detail

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player
• Initiative
• Dependability
• Values and ethics
• Positive attitude
• Ability to multitask
• Reliability
• Organized

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits