Guest Services Representative

Company Name: Totem Resorts

 

Business Address: 120 Totem Road Sioux Narrows, Ontario P0X 1N0

 

Number of Positions: 5

 

Title of Position: Guest Services Representative (NOC 64314)

 

Position Starts Immediately: Yes

 

Terms of Employment: Seasonal full-time employment from April to November each year, with annual relocation to Northwestern Ontario required. On-site work at the resort location; schedule may include weekends, evenings, and holidays during peak guest periods.

 

Language Requirement(s): English

 

Wage: $19.50/ hour

 

Hours per week: 32

 

Benefits Package: 

Competitive seasonal wage, accommodation available for 170 bi-weekly and 3 meals per day included, and the role offers the opportunity to work in a resort setting in Northwestern Ontario during the operating season. Gratuities available if required.

 

Location of work: 120 Totem Road Sioux Narrows, Ontario P0X1N0  

 

Education: No Degree Certificate or Diploma

 

Work Experience: 7 Months To Less Than 1 Year

 

Job Duties: 

🤝 Welcome guests warmly and assist with check-in, check-out, and general resort inquiries.

📞 Answer incoming calls, respond to messages, and direct guest requests to the appropriate department.

📋 Maintain accurate guest records, reservations, and daily front desk documentation.

🧭 Provide information about resort amenities, local activities, and seasonal services in Northwestern Ontario.

🧹 Coordinate with housekeeping, maintenance, and management to support timely guest service.

🚨 Address guest concerns promptly and escalate issues when needed to ensure a positive experience.

🗓️ Assist with scheduling, room status updates, and daily operational tasks during the resort season.

🤝 Other duties that are required to help out as necessary.

 

Job Requirements: 

🎓 Secondary school graduation certificate or equivalent experience is an asset.

⏳ Previous experience in guest services, reception, hospitality, or customer service is required.

💬 Strong English communication skills, with a polite and professional phone manner.

💻 Comfortable using reservation systems, email, and basic computer applications.

🤝 Excellent interpersonal skills and the ability to work well with guests and team members.

👀 Strong attention to detail when handling bookings, payments, and guest information.

🚗 Willingness to relocate to Northwestern Ontario annually from April to November.

💪 Ability to work in a fast-paced resort environment and support extended service hours when required.

 

Contact Information: 

Please apply directly to this website >>>  https://app.fillarole.ca/jobs/1078/guest-services-representative/sioux-narrows-on?utm_source=JobSpider&utm_medium=Guest%20Services%20Representative&utm_campaign=Referral

 

Apply In person:

120 Totem Rd

Sioux Narrows, ON

P0X 1N0

Between 09:00 AM and 04:00 PM